Pricing & billing
How much does Forma cost?
Forma is a single Starter plan at Rs 3,000 per month. Every feature — catalog, checkout, inventory, themes, analytics, and discounts — is included. There are no hidden tiers or per-order fees from Forma.
Is there a free trial?
Yes — new stores get a 14-day trial of the full platform. You'll need a card on file via Stripe to start the trial, but you won't be charged until the trial ends.
How do I cancel?
Cancel anytime from your dashboard billing settings. Your store stays active until the end of the current billing period, after which it's deactivated (your data isn't deleted immediately — see our Privacy Policy for retention details).
Payments & checkout
Which payment methods can my customers use?
JazzCash, EasyPaisa, bank transfer, and cash on delivery (COD) — configure any combination in your store's payment settings. Card payments via international gateways are on our roadmap.
Whose JazzCash / EasyPaisa account does the money go to?
Yours. Forma doesn't sit between you and your customers' payments — you connect your own merchant credentials for each gateway, and funds settle directly to your account.
Do you support cash on delivery?
Yes — COD is a built-in payment method you can enable per store, with no extra integration required.
Shipping & couriers
Which couriers does Forma support?
Manual shipping is available today. TCS, Leopards, and PostEx booking/tracking integrations are on the roadmap, so courier labels and tracking numbers should be handled outside Forma for now.
Can I offer flat-rate or free shipping?
Yes — shipping rules can be configured per store alongside your courier integrations.
Domains & themes
Do I get a free storefront URL?
Yes — every store gets a subdomain at {yourstore}.forma.pk immediately on signup.
Can I use my own domain?
Yes — go to Settings → Domain in your dashboard, enter your domain (e.g. shop.acme.com or acme.com), and follow the one-step DNS setup. We'll guide you through adding a single CNAME or A record at your registrar. Once it propagates, click Verify and your store will be live on your domain with HTTPS.
Can I change my theme later?
Yes — browse the theme store, preview any theme and its variants live, and switch whenever you like from your dashboard.
Taxes & invoicing
Does Forma handle GST?
Orders and invoices carry GST fields — rate, amount, and your registration number — so you can issue compliant invoices to customers. You're responsible for configuring the correct rate and registration details for your business.